This Return & Refund Policy applies to all purchases made on teapeak.net operated by TEAPEAK. We aim to provide high-quality products and satisfactory shopping experience for all customers.
- Return Eligibility
Items can be returned within 30 calendar days after you receive your package. To qualify for a return:
- The product must be unused, unwashed, and kept in original condition with all original packaging, accessories and labels intact.
- Clearance items, customized products are final sales and cannot be returned or exchanged.
- Return Application Process
Before returning goods, please send an email to our customer service (support@teapeak.net) with your order number and return reason. We will review your request and send you detailed return instructions and return address. Please do not return items without prior notice. - Shipping Fees for Returns
- For defective, damaged or incorrectly shipped items caused by us: We will bear the return shipping cost. You can choose a full refund or free replacement.
- For returns due to personal preference, size issues or other non-quality reasons: The buyer shall be responsible for all return shipping fees. The original shipping cost paid when placing the order is non-refundable.
- Refund Rules & Processing Time
After we receive and inspect the returned items to confirm compliance with return rules, we will process your refund within 3-5 business days.
- Refunds will be returned to your original payment account (credit card, PayPal or other payment methods).
- Please note that banks and payment service providers may take additional working days to complete the fund arrival, which is beyond our control.
- Exchanges
We only support product exchange for defective or damaged goods. If you need an exchange, please contact our customer service to arrange relevant procedures. - Late or Missing Refunds
If you do not receive your refund after a long time, please first check your payment account and consult your payment provider. If the problem still exists, feel free to contact us for assistance. - Policy Changes
TEAPEAK reserves the right to adjust this Return & Refund Policy. Any changes will be published on this page with an updated effective date. Continued use of our website means you agree to the latest policy.
Contact Information
Email: info@teapeak.net
Website: teapeak.net
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