Privacy Policy
TEAPEAK (“we”, “us”, or “our”) operates the website teapeak.net (the “Site”). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit and use our website. By accessing and using this Site, you agree to the terms outlined in this policy.
- Information We Collect
We collect information that you voluntarily provide when creating an account, placing orders, contacting customer service or subscribing to newsletters. The collected information includes your full name, phone number, email address, shipping address, billing address and relevant order details. We do not store your complete credit card information on our server; all payment data is processed securely by authorized third-party payment providers.
We also automatically collect non-identifiable data such as your IP address, browser type, device information and page browsing records to optimize website performance and enhance user experience.
- Use of Your Information
We use your personal information for the following purposes:
- To process, fulfill and deliver your orders, and send order confirmation and shipping updates;
- To maintain your user account, allowing you to view order history and track order status conveniently;
- To respond to your inquiries and provide professional customer support;
- To send occasional emails about new products, promotions and brand updates. You may unsubscribe from marketing emails at any time by following the unsubscribe link in the email or contacting us directly;
- To prevent fraud and ensure the security of our website and transactions;
- To comply with applicable legal requirements.
- Information Sharing
We will never sell, trade or rent your personal information to third parties for commercial purposes without your explicit consent. We may share your necessary information only with trusted service partners who assist our business operations:
- Payment processors for transaction settlement;
- Logistics and shipping carriers for order delivery;
- Website technical service providers for site maintenance and data analysis.
All third-party partners are bound by strict confidentiality agreements. We may also disclose your information if required by local laws and regulations.
- Data Security
We implement strict physical, electronic and administrative security measures to protect your personal data from unauthorized access, disclosure, modification or destruction. Our website adopts industry-standard SSL encryption to secure data transmission, especially for payment and personal sensitive information.
While we strive to protect your information, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: info@teapeak.net
Website: www.teapeak.net
Cookies
Our website uses cookies to remember your browsing preferences and improve your visit experience. You can adjust cookie settings through your browser options to block or delete cookies as you wish.
Your Rights
In accordance with applicable data protection laws, you have the right to access, correct or request deletion of your personal data. If you want to exercise these rights or have questions about data processing, please contact our customer service via email.
Third-Party Links
Our Site may contain links to external websites. We are not responsible for the privacy policies or content of third-party platforms. We recommend that you check the privacy policy of each external website you visit.
Children’s Privacy
Our website is intended for adult users. We do not knowingly collect personal information from children under 13 years old. If you find we have obtained information from a minor, please contact us immediately and we will remove the relevant data promptly.
Policy Updates
We reserve the right to update this Privacy Policy from time to time. The revised policy will be posted on this page with a new effective date. Your continued use of the website after updates means you accept the revised terms.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.